Product Protection Plan!
- 24/7 Fast Shipping
- In stock, ready to ship
- Backordered, shipping soon
For your convenience and complete peace of mind, we offer Purchase Protection (for a small fee of 6% of the total order price during checkout. In the event you make a claim on your Purchase Protection, the cost of the Purchase Protection is non-refundable.
Purchase Protection Plan includes:
Refund Guarantee
A refund to your original method of payment if you change your mind. If you don’t have Purchase Protection we offer a store credit rather than a refund for a change of mind.
Extended Returns
If you change your mind, you may return your order to us within 60 days of the date you received it, no questions asked, subject to other terms of our Returns Policy. Our standard change of mind return time frame is 30 days.
Rapid Replacement
If we agree you need a replacement product, we’ll send it straight away, even before we’ve received the first item back.
We reserve the right to refuse claims under our Purchase Protection policy in circumstances where we believe that claim is invalid.
Refund Guarantee
Normally, if you change your mind, we'll give you a store credit. However, if you've included Purchase Protection at checkout, and you change your mind, we'll provide a refund to your original method of payment. Our Refund Guarantee is subject to the terms and conditions applicable to 'RETURNS'. Please note that some items are specifically excluded from all change of mind returns.
Cancellations
You may cancel an order, or part thereof, only before an order reaches the dispatch processing stage, in this case, you will receive a store credit voucher or refund in the amount you paid for the product, including shipping. After an order, or part thereof, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavour to send your order to you as soon as possible, which often will be within 24 hours, requests for cancellations need to be lodged as soon as practicable after ordering. Once items have shipped, you cannot cancel them. Products described as 'made to order' cannot be canceled. Please be advised, for Click & Collect, Next day and Fast Track dispatch items, no cancellations or changes may be possible.
Next-Day Dispatch – We pack & ship orders within 24 hours.
Fast Australia-Wide Shipping - Endorsed to couriers within 24 hours after order placement.
1-7 Day Delivery – Fast, reliable, and fully trackable.
Stocked & Shipped from Sydney – No third-party delays!
For Parents, Occupational Therapists, and NDIS Participants
If the participant is self-managed or plan-managed and intends to use NDIS funding for this product, please complete the required details on their behalf so we can prepare and send a formal invoice.
Please Note:
Due to recent updates in NDIS legislation, it is essential that purchases clearly align with the participant's goals and needs, particularly those outlined under sensory regulation and therapeutic support. These items are recommended for sensory improvement and emotional regulation purposes, not for general outdoor recreation or play.
Next steps:
1. Plan-managed: Forward the invoice to your plan manager.
2. Ask them to send us remittance advice once the payment has been made.
3. In both cases, please ensure that remittance advice is sent to us once payment has been made.
